Privacy Policy

Effective date: November 3, 2026. This policy explains what personal information Upgrade Home Services collects through this website and when you contact us, how we use it, and the choices you have. Upgrade Home Services is a family-owned HVAC contractor in Milpitas, CA, since 2002 (CSLB #1066776).

Information we collect

What you send us: when you use our quote form, call, email or book online, we collect your name, phone number, email address, city, the service you need, and anything you write in your message. To do the work, we may also collect your service address and details about your home’s equipment.
Collected automatically: like most websites, our web server records basic technical information such as your IP address, browser type, the pages you visit and the date and time. We use it to keep the site running and secure.
Cookies and analytics: we use Google Analytics to understand how people use this website, such as which pages are visited, how visitors find us, and whether they call, book online or send a quote request. Google Analytics uses cookies and collects information such as your device, browser, approximate location and the pages you view. It does not tell us who you are. You can opt out with Google’s browser add-on at tools.google.com/dlpage/gaoptout, or by blocking cookies in your browser. Embedded services (Google Maps and YouTube) may set their own cookies under their own privacy policies. Our videos use YouTube’s privacy-enhanced mode.

How we use it

To reply to your request, give estimates, and schedule and perform service.
To call, text or email you about your request, your appointment or your service.
To send invoices, keep service records, and honor warranties and maintenance plans.
To keep the website working, secure and free of spam.
To meet legal, permit and tax requirements.

Who we share it with

We do not sell your personal information, and we do not share it with other businesses for their own marketing. We share it only with:

Companies that help us run the business, such as our scheduling and invoicing software (Housecall Pro), our email provider and our website host. They may use it only to provide those services to us.
Equipment manufacturers, utilities and rebate programs, when needed to register a warranty or apply for a rebate for you.
City or county permit offices, when a permit is required for your job.
Google, which provides our website analytics (Google Analytics). You can read how Google uses information from websites that use its services at policies.google.com/technologies/partner-sites.
Government authorities, when the law requires it.

Your choices

You can ask us what personal information we have about you, and ask us to correct or delete it, unless we need to keep it for legal, tax or warranty reasons.
You can ask us to stop texts at any time by replying STOP, or by telling us by phone or email.
To make a request, call (408) 649-3198 or email info@upgradehomeservices.com. We may need to confirm your identity first.

Do Not Track

Some browsers send a “Do Not Track” signal. This website does not change its behavior when it receives one. We use Google Analytics only to measure how this website is used, not to track you across other websites or to show you ads. Embedded Google Maps and YouTube content follow Google’s own practices.

How long we keep it

We keep quote requests as long as needed to respond and follow up. We keep customer and job records as long as needed for service history, warranties, and legal and tax requirements.

Security

We use reasonable safeguards to protect your information from loss, misuse and unauthorized access. No website or email system is completely secure, so please don’t send payment card numbers through the quote form or by email.

Children

This website is meant for adults. We don’t knowingly collect personal information from children under 13.

Links to other sites

Our website links to other sites, such as Google, Yelp, Facebook, Instagram, YouTube, Housecall Pro, utilities and government agencies. Their privacy policies apply when you visit them.

Changes to this policy

If we change this policy, we’ll post the new version on this page with a new effective date.

Contact us

Upgrade Home Services, 743 Ames Ave, Milpitas, CA 95035. Phone (408) 649-3198, Monday to Saturday, 8 AM to 5 PM. Email info@upgradehomeservices.com.